1) Silverlight + Mac OS X Yosemite
To learn more, go to What is Content Protection? If you need more help with Error , here are some common solutions you can try, depending on your computer's operating system. Steps for Windows 8.
Steps for Windows 7 and Windows Vista. Steps for Windows XP. Steps for Mac OS X. If the video still doesn't play, restart your computer, and then try watching the video again.
If the video still doesn't play, run the Microsoft Fix It Tool. If the video still doesn't play, delete the video license file: Tip: You may want to copy, print, or bookmark these steps, as they involve navigating away from this Help page. Close all open browser windows.
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On your keyboard, press and hold the Windows logo key and then press R. Open the Microsoft folder. Open the PlayReady folder. Delete the mspr. Right-click and select Delete , or on touch-enabled devices, press and hold and tap Delete. Important: Removing your mspr. If the video still doesn't play, uninstall and reinstall Silverlight: Click Start and type "Add or remove programs" in the search box. Click Add or remove programs. Click Microsoft Silverlight. Click Uninstall. Restart your computer, and open Prime Video.
Once you try to play a video, you'll see a prompt to install Silverlight.
Open the Application Data folder. If the video still doesn't play, uninstall and reinstall Silverlight: Click Start and open the Control Panel. On your Dock, click Finder. At the top of the screen, click Go , and then click Computer.
Double-click Macintosh HD. Double-click Library.
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Double-click Application Support. Double-click Microsoft. Drag the PlayReady folder to the Trash. At the top of the screen, on the Finder menu, click Empty Trash. This also removes any other files, folders, or programs in your Trash bin. If the video still doesn't play, uninstall and reinstall Silverlight: On your Dock, click Finder.
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Double-click Internet Plug-Ins. Drag the following plug-in files to the Trash : Silverlight. At the top-left corner of the window, click the Back button to return to the Library folder. Double-click Receipts. I decided to look into uninstalling Silverlight which led me to your comment. In my efforts I decided to reinstall and try uninstalling again. Since I just reinstalled I decided to try your link. I got the black box like you did with a little imposed box in the top left corner with silverlight printed in it.
I clicked the little box and the big black box a couple of times, since I use click to plugin extension, and it loaded fine. Good Luck to you. I have been having the exact same issue on my Mid MB Pro. I am almost positive the problem does not lie in Yosemite itself but rather in the new machines. Apparently new machines were formatted differently or something of the sort and no longer support Silverlight whereas older machines that simply upgraded to Yosemite from something even as recent as Mavericks do not have this issue.
I work at an Apple Premium Service Provider and have spoken at length with Apple certified technicians on this topic and that's our conclusion. It sucks, really. Works for me on Fidelity Investments website for their Silverlight realtime trading tool. I just had the new operating system installed and was unable to install silverlight. The technician told me to go to systems preferences and hit the general tab. Click that button and then click always.
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It will step you through the process to download silverlight. In Safari's preferences, under the 'Websites' tab, I found these settings for the silverlight plugin. I changed both the dropdown settings to 'on', and now silverlight works for me. Apparently applies even if you are off battery power. Sign up to join this community. The best answers are voted up and rise to the top. Home Questions Tags Users Unanswered. Asked 4 years, 8 months ago. Active 1 year, 6 months ago.
Viewed 51k times. I've tried uninstalling and re-installing Silverlight but without success.
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To install, I'm merely using the Silverlight. Here is what I'm getting so far: In Firefox: the official "Get Silverlight" page tells me the plugin is installed "Silverlight 5 5. In Chrome: I had to use the "Get more extensions" option inside of Chrome to install. However, the test linked above merely offers an "Install Microsoft Silverlight" icon. In Safari, the test seems to render okay but then I get an error from Safari itself: "A problem occured with this webpage so it was reloaded", leading to the page being reloaded automatically until Safari gives up and tells me that an error repeatedly occured with the page.
Any pointer welcome. Fabien Snauwaert Fabien Snauwaert 2 2 gold badges 7 7 silver badges 16 16 bronze badges. I'm having the same problem on a brand new iMac. The problems are verbatim, in all 3 browsers. Anyone have any sort of solution?!?